سوال: آیا مشتری برای RMA نیاز به پشتیانی دارد؟

Q.Does a customer need a support contract for an RMA

Answer

Does a customer need a valid support contract to RMA Switchvox hardware which is still under under warranty?

• The short answer is Yes, the customer needs a valid, up-to-date support contract on the Switchvox PBX.

• The warranty and extended warranties will give the customer the ability to RMA/exchange equipment that has failed but to access Technical Support Services for the RMA, Support needs to determine the nature of the problem which requires the support contract to be current.

• It is best practice that if a customer has purchased an extended warranty for the appliance that they should also get matching support on the PBX's registration code to avoid this issue.

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